Delivery Details - Boiswood

Deliveries offered ex-stock are subject to the goods being unsold at the date of receipt of your order.
We aim to deliver your order within 3-6 working days from the date we receive your order.
Whilst every effort is made to adhere to delivery dates no liability can be accepted for any loss occasioned by or consequential of the non-delivery on the expected date or delayed delivery.

SHIPPING

Your order will be shipped Next Day delivery via United Parcel Service.

TRACKING YOUR ORDER

Tracking numbers will be issued upon despatch of goods. You can track any of your despatched orders by the following methods.

Simply go to Google and type in your 18 digit Tracking Number.
Telephone us on 01452 330011
Email us

DAMAGE AND/OR LOSS IN TRANSIT

Insofar as is permitted by statute there is hereby excluded in our part all responsibility for breakage’s or loss in transit. Both carrier concerned and ourselves must be advised in writing of all breakage’s within three days of receipt of goods. In the event of non-delivery both carriers and ourselves must be notified in writing within seven days after the date of expected delivery.

BACK ORDERS

If your order cannot be completed from our stock, we will place on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. The Company reserves the right to deliver orders for products in part and to invoice the Customer for products delivered in part.

RETURNS POLICY

In the unfortunate event that you wish to make a return, please contact us with the details so that we can issue a GRN (Goods Return Number).
If you need to return an item then you must include the paperwork provided with that item and return to the specified address in your documentation.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

TAX CHARGES

For orders made from the UK, 17.5% VAT is added. All other orders are VAT free.