Privacy Policy

At Boiswood Ltd, we understand that we have a responsibility to protect and respect your privacy by looking after your personal data.

This Privacy Policy, inclusive of our Terms and Conditions, explains what personal data we collect from you, how we use it, reasons we may need to disclose your personal data and how we store this data securely.

Boiswood Ltd does not disclose customer information to third parties other than when details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Please be advised that this policy is subject to change, so please do check this page on a regular basis for any amendments.


We can receive information about you when you use our website, complete forms on our website, if you contact us via telephone, email, live-chat or if one of our supply partners refers your enquiry, query or purchase order for use to handle as part of our distribution agreements.

If you provide us with personal data about a third party (for example disclosing an end user of our products), you warrant that you have obtained the express consent from the third party for the disclosure, use and recording of their personal data.

Your personal data may automatically be collected when you use our website, including but not limited to, your IP address, device-specific information, geographical location and products or pages viewed.


The personal data that we may collect from you includes your full name, company name, address, email address, phone numbers and job title.

We may also keep details of your visits to our website including, but not limited to traffic data, geographical location, device-specific information, products or pages viewed and any communication made to us via the web forms or live-chat system.

We may retain records of your enquiries, queries and correspondence in the event you contact us, including any conversations had whilst in meetings with any Boiswood Ltd employee.

In the event that you are placing a purchase order with us, we may collect from you any bank details or credit/debit card information that you provide to us for payment. We may retain records of these details, in addition to your sales orders, purchase orders and invoices.


The personal data collected will be mostly stored between our CRM system and Financial Software. Personal data may also remain on our email system and website database, if you have made contact with us.

Boiswood Ltd takes every precaution to ensure that your personal data is secured on our servers.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data and this will be done at your own risk. Once we have received your information we will use our procedures and security measures to try and prevent unauthorised access.

Where we have given you an option to choose a password which enables you to access certain features on our website, you are responsible for keeping the password confidential. We offer a password reset feature and would ask that you not share your password with anyone.


Boiswood Ltd will use your personal data internally between any of its employees for any of the purposes outlined below.

In addition to this, please see below our “Third Parties” statement.


Boiswood Ltd works closely with a number of third parties (including supply partners and service providers) and we may receive information from them about you.

We may pass your personal data to third parties for the provision of services on our behalf (for example confirming the technical suitability of a product with the manufacturer). However, we will only ever share information about you that is necessary to provide our services.

Our website may provide you with links to third party sites. Since Boiswood Ltd does not control these websites, we encourage you to review their individual privacy policies. Any information that is supplied on these sites is not within our control and we are not responsible for the privacy policies or practices of these.


Boiswood Ltd may use your information in any of the following ways:

  • To provide you with our products and services
  • To process purchase orders that you have submitted to us
  • To provide you with any quotations you have requested from us
  • To provide you with responses to any requests or queries you have submitted to us
  • To administer accounts, process payments and keep track of billing and payments
  • To carry out marketing and statistical analysis
  • To inform you about any products or services that we feel are of legitimate interest and would be beneficial to you
  • To inform you of any price or service changes
  • To notify you about any changes to our products or services


We shall retain your data only for as long as necessary in accordance with applicable laws. We may not be able to delete your data before certain time periods have elapsed if this conflicts with our legal or accountancy obligations.

We may also keep this data for analysis purposes.

We assure you that your personal data shall only be used for these purposes stated herein.


You have the right to object to our use of your personal data by asking us to delete or stop using it. This is your “right to be forgotten”. There are legal and accountancy reasons why we may need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Preventing the use or processing of your personal data may delay or prevent us from fulfilling our obligations to you. It may also mean that we shall be unable to provide you with our products or services.

You have the right to ask us not to process or use your personal data for marketing purposes. Please contact us at any time if you do not wish to receive any marketing information from us about our products and services.


You have the right to access the information we hold about you at any time. Please submit any information requests to [email protected] and a member of our team will get in touch.

It is important to keep us updated with your latest information and ensure all of your details, including but not limited to your full name, company name, address, email address, phone numbers, job title and any relevant payment details are kept up-to-date at all times.


Our website does use cookies, and as a user you are given notice when you first come onto our domain.

We use cookies to improve your experience on our website and for functionality purposes (for example, if you request a quote through our product pages you must consent to use placing a cookie on your computer). Other reasons including but not limited to:

  • Understanding your usage of our website
  • Tracking referred sales between our supply partners
  • Marketing purposes
Please see our Cookie Policy for further information including setting your preferences.


Boiswood Ltd uses the collection of data from multiple different sources and across different platforms in order to predict an individual’s preferences or interests. We would then look to deliver to that individual advertising based on their assumed preferences or interests.

We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in Boiswood Ltd’s products and services so that we can send them marketing materials including, but not limited to promotional emails and hardcopy literature.

Our interest based marketing may be served to you in a variety of formats via Boiswood Ltd or third-party services.

Individuals may “opt-out” of receiving interest based advertising at any time.


We agree to take reasonable measures to protect your data in accordance with applicable laws and in addition to our Terms & Conditions.

In the unlikely event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

You have the right to make a complaint about how we process your personal data.

This updated Privacy Policy shall become effective as of 25 May 2018.